Help centre

Frequently asked questions

Everything you need to know about camps, pricing, registration, and the member portal. Can't find your answer? Get in touch.

Account & Sign In

Registration

Bookings & Confirmation

Pricing & Payment

Referral Program

Academy Programs

Camps & Training

Member Dashboard

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Secure your child's spot in the next camp. Early Bird is limited to the first 5 paid bookings, with Solo Promo and referral rewards available after that.

Frequently asked questions

How do I create an account?

I signed up with email but didn't receive a verification email.

My verification link isn't working or has expired.

I forgot my password. How do I reset it?

Can I sign in with both Google and email on the same account?

How do I register for a camp?

What age groups do you cater for?

Do I need to be a member to register for a camp?

Can I register multiple children at once?

What information do I need to complete registration?

Do I need to add a player profile before booking?

Can players from different accounts join the same referral pool?

A camp is showing as disabled — why can't I book it?

Can I book the same player into the same camp twice?

I started a checkout but didn't finish — do I need to rebook?

Will I receive a confirmation email after booking?

I paid but didn't receive a confirmation email.

Where can I find my receipts and invoices?

How much does a camp cost?

How does the booking process work?

What pricing tiers are available and how do they work?

What is the Early Bird discount and how do I get it?

What is Solo Promo and should I use it instead of Referral?

How does the Referral Pool work?

How does account credit work?

What payment methods do you accept?

What is your refund policy?

Are there any sibling or multi-child discounts?

I didn't get Early Bird even though I booked early — why?

Can I get a discount and referral cashback at the same time?

Does Solo Promo apply per child or per account?

Where do I see my referral credit balance?

Can I use my referral credit to buy merchandise?

Where do I find my referral code?

When can I enter a referral code?

Can I enter my own referral code?

I entered a referral code and got an error — why?

Why is my referral code showing as inactive?

How many bookings are needed to complete a pool?

How much cashback credit will I receive?

When do I receive my credit?

What if my pool never reaches 4 bookings?

Can I join another pool after using a referral code on a previous booking?

I already joined someone's pool as a referee — can I start my own pool for a future camp?

Someone is trying to use my referral code but it says the pool is full.

How do I cash out my referral credit?

I submitted a cashout request — how do I know it's being processed?

What are the Druk Stars Academy programs?

When do Academy programs start?

What age groups will the Academy cater for?

What is the difference between a camp and an Academy program?

Do I need a membership to join an Academy program?

What does a typical camp day look like?

What should my child bring to camp?

Where are camps held?

What happens if the weather is bad on camp day?

Are camps suitable for beginners?

Will my child receive any feedback on their progress?

What is the Druk Stars Football Academy member dashboard?

When will the member portal be available?

What features will the dashboard include?

Do I need a membership to access the dashboard?

How do I sign in once the portal is live?

Ready to join?